Business sector: Banks

Expertise: Consulting - Technology

Client: Major European banking institution

Countries: France

Year: 2021/2022

The context & issues

A major European bank was considering outsourcing a loan portfolio to issue to local authorities around the world, as well as to a partner institution. The aim was to migrate the portfolio, worth several tens of billions of euros, into the partner institution's IS, entrusting them with back-office management of the loans. Our clients’ accounting and regulatory systems must also be fed back into the process so that they could continue to produce their accounts. The aim was to validate the feasibility and interest of the project (ROI) and scope out the main business, process and IS components.



Framework and implementation of a Credit BPO

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  • Scoping stage (6 months):
    • Definition of the detailed characteristics of the credit portfolio to be taken over (types of credit, modelling, rate formulas, management duties, countries involved, etc.)
    • Gap analysis with the partner institution’s IS and back office
    • Definition of the Target Operating Model (TOM)
    • Distribution of back-office activities among the players and definition of solutions for each process, e.g. management of bank pools or international payments
    • Definition of the target organisation and sizing
      • Definition of the functional/application architecture for benchmarking, contract management, payments, accounting and risk information systems
      • Definition of SLAs and the contractual framework for the BPO service
      • Definition of test and migration strategies
      • Definition of the project plan: activities, organisation, planning, costing, governance, ramp-up plan, etc.
      • Establishment and validation of the Bcase by the Board of Directors
  • Implementation stage (18 months – ongoing)
    • Assistance in the development of the Programme
    • Portfolio migration
    • Process definition
    • Change management


  • A framework validated by the Board of Directors and a project underway to be implemented in H2 2023.

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