Business sector: Banks

Expertise: EKIP & Miles

Client: Automotive captive finance

Countries: International - Users in 11 European countries

Year: Since 2019

Challenges & Missions

In 2017, a large automotive captive finance company wanted to outsource the maintenance of its information system. A major IT services company was selected to provide these services, which include application management: corrective and progressive maintenance of the applications in production to support the client's business requirements. In 2019, the IT services company chose Teamwill Consulting to take charge of all services relating to the EKIP V6, EKIP 360 and Miles scopes.

21/07/2022

Teamwill

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Missions

  • Corrective maintenance:
    • Corrective maintenance
    • Management of the small developments
  • Level 1 & 2 Support:
    • Pre-qualification
    • Qualification
    • Diagnosis
    • Incident resolution
  • User support
  • Production monitoring
  • Project:
    • Project management of progressive maintenance
    • Specific developments
    • Set up
    • Expertise
    • Studies
  • Managing relations with the publisher

Results

  • Setting up a distributed team of 30 to 40 people with our service centre in Tunis
  • KPIs met 100% of the time
  • Meeting all delivery milestones for developments and projects
  • Active participation in the major transformation of the automotive group

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