Business sector: Banks

Expertise: EKIP & Miles

Client: Automotive captive finance

Countries: International - Users in 11 European countries

Year: Since 2019

The context & issues

In 2017, a large automotive captive finance company wanted to outsource the maintenance of its information system. A major IT service company was selected to provide these services, which included application management; corrective and continuous maintenance of the applications to support the client's business requirements. In 2019, the IT services company chose Teamwill Consulting to take charge of all services relating to the EKIP V6, EKIP 360 and Miles scopes.



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  • Corrective maintenance:
    • Management of the small developments
  • Level 1 & 2 Support:
    • Pre-qualification
    • Qualification
    • Diagnosis
    • Incident resolution
  • User support
  • Production monitoring
  • Project:
    • Project management of progressive maintenance
    • Specific developments
    • Change management
    • Software expertise


  • Setting up a distributed team of 30 to 40 people with our service centre in Tunisia
  • KPIs met 100% of the time
  • Meeting all delivery milestones for developments and projects
  • Active participation in the major transformation of the automotive group

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