Framework and implementation of a Credit BPO

Missions

• Scoping stage (6 months):

• • Definition of the detailed characteristics of the credit portfolio to be taken over (types of credit, modelling, rate formulas, management duties, countries involved, etc.)
  • Gap analysis with the partner institution’s IS and back office
  • Definition of the Target Operating Model (TOM)
  • Distribution of back-office activities among the players and definition of solutions for each process, e.g. management of bank pools or international payments
  • Definition of the target organisation and sizing

• • • Definition of the functional/application architecture for benchmarking, contract management, payments, accounting and risk information systems
    • Definition of SLAs and the contractual framework for the BPO service
    • Definition of test and migration strategies
    • Definition of the project plan: activities, organisation, planning, costing, governance, ramp-up plan, etc.
    • Establishment and validation of the Bcase by the Board of Directors

• Implementation stage (18 months – ongoing)
  • Assistance in the development of the Programme
  • Portfolio migration
  • Process definition
  • Change management

Results

• A framework validated by the Board of Directors and a project underway to be implemented in H2 2023.