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david delfosse

David Delfosse

Teamwill’s Managed Services Director

« Through consulting, user support and Maintenance in Operational Conditions, the Managed Services department supports clients growing in a sensitive environment with demanding requirements to improve their performance and competitiveness.»

Our software expertise : Cassiopae, Ekip, Alfa, Miles, Liscor, Sword Apak, Amplitude, Sab, Temenos

#TMA #MCO #BPO #MS

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Outsource your information system for higher productivity. We can support you in this process with services ranging from consultancy to production follow-up.

With the emergence of new IT approaches and new market needs, constraints and requirements, competitiveness and performance are the main issues companies are facing.

IT outsourcing is one response to this changing market and our Managed Services team has specific expertise in this area which are designed to help overcome these issues.

Our business expertise and knowledge of the market’s leading credit and specialised finance software packages allows us to significantly pool certain activities and generate big savings for our clients.

The quality of our services is always guaranteed with the expert advice and support of our team through monitoring dashboard tools.

Beyond maintenance, Teamwill also offers day-to-day support and innovation services to develop partner information systems and enable them to carry out operations within time-to-market and cope with new market developments.

Our areas of intervention

conseil

Consulting

Helping you choose the best services adapted to your needs and issues in order to improve your productivity and performance.
Assisting you in the measurement and calculation of Service Levels.

Support utilisateur

User support

Real-time access to functional and technical experts to handle user requests quickly.
Ensuring responsibility and accountability for the proper implementation of contracts with each of your publishers.

Tierce Maintenance applicative

Maintenance in operational condition MOC

On-site or outsourced IS MOC with experienced teams.
Diagnosis of all anomalies or changes and follow-up until the transition to production and beyond.

Suivi de production

Production monitoring

Monitoring the proper execution of the Batch chain.
Diagnosis of the origin of production incidents to correct them at source.
Relaunching processing after correction and recovery of data.
Daily monitoring of production barometer.

They trust us

Sharing success, together

Use cases

  • Success stories

    Missions Corrective maintenance: Corrective maintenance Management of the small developments Level 1 & 2 Support: Pre-qualification Qualification Diagnosis ...

All use cases

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